Payment Policy:

We accept payment through Paypal, Postal Money Orders, and personal check. If paying by personal check, I reserve the right to call your bank as a business to make sure the funds are available when the check is deposited. Your order wont be sent out for 10 business days to ensure bank clearance of funds.

Shipping Policy:

We ship via USPS Priority Mail for most packages.  If shipping larger packages, we usually ship via DHL.  Our shipping fee is a flat $7.00 for you no matter what the size of your order.

Because our soap is made to order, batch for batch, any soap that isn`t currently in stock will ship out in approximately one week. It will arrive to you fully cured and ready for use!  If your order contains soap that is already in stock, and other items that are listed on the website, your order will be shipped within 2 business days of receipt of payment.

If we foresee any delays in shipping, we`ll notify you via email to give you an expected date of shipping. You`ll always receive some kind of notification and delivery confirmation/tracking number when your order is shipped.

We choose Delivery Confirmation on *every* order we send out, and we may also choose Signature Confirmation at our own discretion for large orders to ensure the proper person receives the shipment.

Refund/Return Policy:

ALL sales are *final*.

Due to the nature of our products, we cannot accept a return on purchases. We always make sure to properly pack all items to ensure that they wont be damaged during shipping. If you choose, you may purchase insurance on your order, at your expense. To date, I`ve not had any items damaged or ruined in transit, but that certainly doesn`t mean it wont ever happen. If your items are damaged during transit, and you choose to NOT purchase insurance, I cannot replace them at my expense. Once the packages are dropped off at the post office, I have no control over the gorillas that load the postal trucks. Again, we DO package our items very well and make sure they`re safe and secure and well padded.

Business Hours:

Our normal business hours are from 8am to 5pm Monday through Friday. We reserve the right to not take business calls or answer business emails after business hours, but I will personally get back to you within 24 hours if you leave a message! I thoroughly enjoy my customers, and I`m quite the talker so make sure you have a few minutes to say "hello" when you call!!

Variations from order to order:

Being that all of our products are hand made in small batches, you may from time to time have variations from order to order. Your order will *always* be made with the same quality ingredients that we`ve built our business on, and the formulation will never change unless the name of that individual product also changes. Consistently providing the same great product time after time is very important to us. Our customers have come to rely on getting their favorite products in the quality that they`re used to.

So what variations might there be? Mostly in coloring. The shade may be a tone or two off, or it may go from green to blue or another similar color.

The packaging may change periodically too. Right now, we`re still trying to decide on the *perfect* presentation for the formulas that we worked so hard on. I have a variety of packaging options already in stock, not to mention the huge variety that`s available to choose from. You will always be aware of the amount you`re purchasing and when we change packaging, we`ll have current pictures of the products so you know what you`re getting.

Lead time on soap bars:

The soap bars are really the only product that I`ll have a waiting time on. I`ll try to keep an updated list of the fragrances that I have in stock. If you`re to order a fragrance that I don`t currently have ready for shipment or delivery, there will be an approximate one week wait time. I have a special cooking process that speeds up the cure time of soaps that would normally take 3 to 6 weeks to cure. Your soap will always be ready in about a weeks time.

We're currently working on building our "in stock" supply.  New soaps bill be added weekly!  I'm working on a variety of fragrances to keep in stock full time.

Please bear with us as we get Nature`s Cauldron re-established....... With the increase in our business, the lead times will be decreased as we`ll have more soaps available for immediate purchase.